Help & Support
How Seen supports you.
Every request reaches a person on the Seen support team and carries a reference number you can quote. Here is how it works today.
Ask from inside Seen
Open Help › Support in Seen and raise a ticket: a subject, what happened, and any screenshots or files that help. The support button on every screen raises a ticket too, without leaving the screen you are on.
A person answers
Every ticket goes to the Seen support team, and a person on the team reads it and replies. The reply appears in the ticket, and we email you when we reply, when we need something from you, and when your request is resolved. Inside Seen, a notification tells you too.
Every request in one place
“My tickets” lists every request you have raised, with its status and every reply. Write back in the ticket whenever you like: replying to a resolved or closed ticket reopens it.
No account? Write anyway
Use the contact page and choose what your message is about. You get a reference number on screen and by email, and our reply comes to the address you gave.
After a workspace ends
If your workspace’s subscription has ended or it has been suspended, and you can no longer sign in, you can still reach us about it. Ask for a one-time link from the contact page. It arrives by email, and your request is kept with the workspace it concerns.
Your company’s requests, together
By default, admins and managers can see every ticket your company has raised, not only their own. And every ticket keeps a history that no one can edit or delete.
In short
What you can count on today.
Tickets from inside Seen
From the Support page, or from any screen.
A person answers
Every ticket reaches the Seen support team.
A reference for every request
Quote it if you need to ask again.
Told by email
When we reply, need something from you, or resolve it.
Files and screenshots
Attach them to a ticket from inside Seen.
Arabic or English
Write to us in either language.
A history no one can rewrite
No one can edit or delete a ticket’s record.
Support by plan
Plans differ by level of support. Compare them on Pricing.
Where to go
Reach us, or read on.
The contact page needs no account. Inside Seen, Support is under Help in the menu.
Questions about support
How do I reach Seen support?
From inside Seen, open Help › Support and raise a ticket. Without an account, use the contact page. Both reach the same support team.
How quickly will you reply?
It depends on your plan: response-time targets are set per plan. Where your plan has one, each ticket from your workspace is stamped with its due time the moment it arrives. If we miss it, that is recorded in the ticket’s history, which no one can edit.
Can I attach screenshots?
Yes, to a ticket you raise from inside Seen. Screenshots, PDFs and other common files are accepted, up to the size your workspace allows.
Will I know when you have answered?
Yes. We email you when we reply, when we need something from you and when your request is resolved. Inside Seen you also get a notification.
Our workspace has ended. Can we still ask about it?
Yes. A final invoice or a question about your data does not end with a subscription. On the contact page, choose "Continue a request", and we email a one-time link to the address on your account.