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Backup and Recovery Policy

Document numberSEEN-POL-05
Version1.0
Effective dateOn approval
Policy ownerSeen CRM Management
Approved bySeen CRM Management
ClassificationPublic
Next reviewWithin 12 months of the effective date

1. Purpose

This policy ensures that customer data can be recovered after accidental loss, corruption or a service disruption.

2. Scope

This policy applies to the platform's databases and to files uploaded by customers.

3. Policy

  1. Continuous backup. Platform databases are backed up continuously and can be restored to any point within at least the previous 7 days.
  2. Protection. Backups are encrypted and protected with the same controls as the live data.
  3. Safe restoration. Data is restored to a separate environment and verified before it is put back into service.
  4. Testing. Restoration is tested at least once a year.
  5. Continuity planning. Seen CRM maintains a plan for restoring service after a major disruption.

4. Responsibilities

Management approves any restoration of production data. The engineering team carries out and verifies restorations.

5. Exceptions

Any exception must be approved in writing by management, with a stated reason and an end date.

6. Review

This policy is reviewed at least once a year, and after any major security incident.

7. Contact

Questions about this policy: info@seencrm.com

This policy describes Seen CRM's security practices and does not form part of any contract. If it conflicts with the Terms of Service or a signed agreement, the Terms of Service or the signed agreement prevail. Seen CRM may update this policy at any time; the version in force is the one published at seencrm.com.

© 2026 Seen CRM. All rights reserved. This document and its contents are the intellectual property of Seen CRM and are protected by the Copyright Protection Law of the Kingdom of Saudi Arabia and applicable international treaties. It is published for the information of Seen CRM's customers and prospective customers. No part of it may be copied, reproduced, modified, distributed or used for any other purpose without the prior written consent of Seen CRM. “Seen” and “Seen CRM” are trade names of Seen CRM.